Reference

Our Legal Terms, Your Account Rights

bd9k operates under a defined legal framework that sets out your rights, our responsibilities, and the conditions that apply to your account.

Account ConditionsJurisdiction AppliesbKash, Nagad, RocketMobile Account AccessPolicy Updates
bd9k Our Legal Terms, Your Account Rights
ACCOUNT SECURITY

How We Protect Your Account and Data

Security and data handling sit at the core of how bd9k operates. Every account session runs over SSL encryption, and we require OTP verification for login from an unrecognised device — so if someone tries to access your account from a new phone or browser, they cannot get in without your mobile number. Payment data tied to bKash, Nagad, and Rocket is stored at the wallet-reference level only; we do not hold full wallet credentials on our servers.

Data Retention

We keep account data for as long as your account is active and for a legally required period after closure. You can request a summary at any time.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand platform usage. You can manage cookie preferences from your browser settings.

Account Security

OTP login checks apply when you sign in from a new device. If you notice unrecognised activity, use the account lock option and contact support immediately.

Data Requests

To access, correct, or delete the data we hold on your account, submit a request through support. We respond within a reasonable period and confirm each step.

LEGAL CONTACT

Reach Us on Policy Questions

If you have a question about how our terms apply to your account, need to flag a dispute, or want to request changes to the data we hold, our support team handles these directly. We aim to respond to policy-related queries within one business day via the channels below.

Team online

Live Chat

Open the chat window from your account dashboard for real-time help on policy or wallet questions.

Email Support

Send detailed policy or account queries to our support address — replies come back to your registered email.

Account Help Page

Your account settings page covers common request types including data access, account closure, and payment history.

Common Legal and Account Questions

Answers to the questions we hear most often about our terms, account rights, and how policy applies to your wallet and data.

Access depends on your local law and eligible regions. Check whether online gaming platforms are permitted in your area before opening an account. We do not make that determination for you.

Any remaining balance is returned to the wallet used for your last deposit — bKash, Nagad, or Rocket — after we verify your account details. Closure requests go through support.

Contact support via live chat or email and ask for a data summary. We confirm receipt and process the request within a reasonable period, in line with our retention policy.

We update this page with a new effective date when terms change. Continued use of your account after that date counts as acceptance. Check this page if you want to see the current version.

Contact support through live chat with your transaction reference number. Our team checks the wallet record and account log, then confirms the outcome — usually within one business day.

Raise transaction disputes through live chat or email support. Include the date, wallet used, and amount. We review the account and payment records and come back with a clear response.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.